Customer FAQs

Contact Us

We are committed to providing our customers with the best possible experience. We’d love you to hear from you. Feel free to reach out with any questions, comments or concerns you may have.

Customer Service: customerservice@tginatural.com

Press: marketing@tginatural.com

Product Recommendations/Feedback: pd@tginatural.com

Job-related Inquiries: tgincareers@tginatural.com

Category: Contact Us

General

We recommend our Honey Miracle Deep Conditioner, it restores life to dry damaged hair, locks in moisture, and reduces shedding and breakage. This luxurious deep conditioner contains jojoba and olive oils, which nourish and heal strands in need of repair. The result is hair that never looked so good.

Our Green Tea Leave-In Conditioner contains Green Tea and Argan oil encourages hair growth while preventing hair loss.

We recommend low manipulation styles and also hot oil treatments and scalp massages with our Argan Replenishing Hair and Body serum.

Category: General

I am pleased that your search has led you to tgin products. We understand that your hair and hair concerns are unique, but here are three of our best selling products that work well with all textures: Honey Miracle Hair Mask, Butter Cream Daily Moisturizer and Twist and Define Cream. Want to test out these products? Try our sample pack!

New to tgin? You must try these three products.

Category: General

Lighter:
Hair Milk
Mousse
Green Tea (used sparingly – I can use this on my daughter’s hair)
MRx Leave in (used sparingly – I can use this on my daughter’s hair)
Curls N’ Roses Collection
Rose Water Curl Refresher

Medium to Heavy:
Butter Cream
Curl Bomb
Curl Food
Edge Control
Co-Wash

Heavy
Twist and Define Cream
Curl Custard

Category: General

General

We use honey in a few products (for further detail, view the ingredients listed under each product). None of our products have been tested on animals, ever.

Category: General

None of our products are tested on animals.

Category: General

Our products do not contain parabens, sulfates, petrolatum, lanolin, or artificial colors.

Category: General

Hair Advice

Low porosity
When you have low porosity hair, your hair is moisture resistant. It takes a long time for the moisture to get in your hair but when it’s in, it’s in. When you use the wrong or too heavy products, you often get product buildup. Example: Your hair is oily but still feels dry. Some people have this issue with Shea Butter.

The New Curls N Roses is perfect for low porosity hair because it has the right ingredients like rosewater to penetrate and adequately moisturize your hair without causing buildup.

High Porosity
When you have high porosity hair, your hair gets moisture fast but also loses it fast. This can be genetic but many times it’s due to damage from color or heat. You will have to moisturize your hair more often because it loses moisture quickly.

Our RepaiRx collection is perfect for high porosity hair and can help restore your hair if it’s damaged.

For more guidance on the best tgin products for your porosity level, check out our blog article.

Find your tgin product matches based on your hair concerns with.

Category: Hair Advice

The good news is that shrinkage is a sign that the hair is healthy. Because 4C coils are so tightly wound, the easiest way to have lasting manageability is to keep the hair stretched and tangle-free. This can be best achieved through a twist out or braid out. We recommend using the tgin Twist and Define cream and our Butter Cream moisturizer. If you want to add definition and hold to this style, we recommend the Curl Bomb Styling Gel.

Check out these four tips for dealing with shrinkage.

Category: Hair Advice

You’re in the right place. Our products are formulated for all hair types, regardless of texture and chemical or color treatment.

We recommend starting with our Moist Collection sample pack. It is a great way for customers to try out our products affordably.

Category: Hair Advice

Absolutely! All of our products are enriched with natural ingredients like raw honey, olive oil, shea butter and coconut oil to hydrate, smooth and repair strands with every use. The result is healthy hair that stays soft, moisturized, and easy to manage as you try to deal with two textures.

We recommend starting with our Moist Collection sample pack. It is a great way for customers to try out our products affordably.

Category: Hair Advice

Of course! We recommend checking out the blog post for tips on how to keep your locs soft and moisturized.

Category: Hair Advice

Ingredients

We use honey in a few products (for further detail, view the ingredients listed under each product). None of our products have been tested on animals, ever.

Category: General

None of our products are tested on animals.

Category: General

Our products do not contain parabens, sulfates, petrolatum, lanolin, or artificial colors.

Category: General

Product

We recommend our Honey Miracle Deep Conditioner, it restores life to dry damaged hair, locks in moisture, and reduces shedding and breakage. This luxurious deep conditioner contains jojoba and olive oils, which nourish and heal strands in need of repair. The result is hair that never looked so good.

Our Green Tea Leave-In Conditioner contains Green Tea and Argan oil encourages hair growth while preventing hair loss.

We recommend low manipulation styles and also hot oil treatments and scalp massages with our Argan Replenishing Hair and Body serum.

Category: General

I am pleased that your search has led you to tgin products. We understand that your hair and hair concerns are unique, but here are three of our best selling products that work well with all textures: Honey Miracle Hair Mask, Butter Cream Daily Moisturizer and Twist and Define Cream. Want to test out these products? Try our sample pack!

New to tgin? You must try these three products.

Category: General

Lighter:
Hair Milk
Mousse
Green Tea (used sparingly – I can use this on my daughter’s hair)
MRx Leave in (used sparingly – I can use this on my daughter’s hair)
Curls N’ Roses Collection
Rose Water Curl Refresher

Medium to Heavy:
Butter Cream
Curl Bomb
Curl Food
Edge Control
Co-Wash

Heavy
Twist and Define Cream
Curl Custard

Category: General

Returns and Exchanges

Due to the current circumstances surrounding COVID-19 we are extending our return periods. All orders (subject to our return policy) can be returned up to 30 days after the date of purchase.

If you are not satisfied with your purchase, you may return any unused item within 14 days of receipt for a refund of the cost of the item (not including postage). No refund will be issued if an item is returned with obvious signs of use. Please email us at customerservice@tginatural.com to start the return process. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation and email it to us to expedite the refund process.

Shipping

There is no standard shipping cost. Shipping is variable and calculated per zip code.

International shipping charges vary depending on the location and size of the order. When you place your order on tginstore.com, if the freight is more then the estimated amount charged at the time of the order, tgin will follow-up with a PayPal request to acquire an additional shipping payment. In order to calculate the shipping rate, you can visit the following URL:
https://postcalc.usps.com/
(zip code 60612, each product weighs approx 1lb)

Category: Shipping

You can receive free shipping with code SHIP50 at checkout on all U.S. orders upon spending $50 or more.

Category: Shipping

We expect your package to be shipped out within 3-5 business days of placing your order. Your order can be tracked online by logging into your account. You will receive an email notification once your package ships. Please note, during our sales events and during the holiday season your processing time will be an additional 7-10 business days.

Category: Shipping

Yes! We ship worldwide

Category: Shipping

Load More

Still confused?