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Now Hiring: tgin Customer Service Representative

By December 13, 2013tgin + news

Customer-Service-Representative

We are a start up manufacturer of natural hair and skin care products. We are looking for a smart, articulate individual to respond to customer service emails and voicemails. Strong background in customer service and superb written communication skills are a plus. This job is ideal for someone who has 2 other regular VA clients as things may pop up all day long, but its not a steady stream of work.


Job Description

– Respond to customer emails and voicemails throughout the day (am and pm), and on weekends (e.g. where is my package, something spilled in my package, I need my tracking number, what stores are you located in).

– Respond to customer Facebook and Instagram postings throughout the day (am and pm and weekends).

– Identify any major customer service issues/trends.

– Send daily summary email of issues requiring attention to Online Store Manager and management.

– Submit weekly CRM report to Shipping and Operations Team every Monday by 9 am CST

– Hours: 2-3 hours/day or 10-15 hours/week

 

Ideal Candidates:

– Self Starter

– Strong written communication skills

– Organized

– Meets deadlines

– Available all day or most of the day on gmail chat

Compensation: A flat fee or hourly pay TBD.

Although this position is virtual, we expect the candidate to respond to all inquiries receive the same day within 2-3 hours max,. All customer service issues should be resolved in less than 24 hours.

Interested applicants should send their resume, cover letter, payment requirements and three references to tgincareers@gmail.com.

Subject of email should be: tgin Customer Service Representative.

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